ORDER FAQ

  • What's your price term?

    The term is EXW, not include freight or any extra charge.

    For more term, please contact us, Thanks.
  • What’s your Minimum order?

    Our minimum order is 5PCS.
  • What is your normal production time?

    The normal production time is 7~14 days.
    Of course, different cases or products require different production time. Feel free to send the design for us to estimate. Rush service might be available under certain circumstances.
  • What formats of graphic files can you open?

    We are able to open all common formats of graphic files, such as cdr, ai, psd,pdf, jpeg, gif, bmp, tiff, and more. And we can expand and compressed files such as zip and rar.
  • How to place an order?

    (1) New orders can be placed through e-mail, couriers, or fax with clear information of quantity, size, colors, and other specs, such as material, Dimension, Parameters, Technics / special requiremnet and so on, an existing samples would be best.

    (2) Repeat orders may be placed online, We keep a actual sample and detailed data of each item from first order. We give each regular customer a sole user name and password to login in our online order system. There you can place order and check if the order was received ok very conveniently.
  • How do I know if my orders have been processed?

    Our customer service representatives will call you or e-mail you a Performa Invoice after the order is entered into our computer.

    For rush orders, we will contact you as soon as we receive your orders to go through the details and confirm the price and ship date.
  • What shipping method you arrange usually?

    We can arrange shipment by expressing, air or Sea per customer requests.
    Sea shipment takes longest time but costs least, if your goods reach 1 CBM and your order is not so urgent, by sea would be the best choice.
    Air shipment cost higher than by sea, but it save much time. If the total weight of your goods over 45kg, by air is more economical.
    By courier is the speediest way. It cost higher than by air or sea, but the door to door service can save you much time, and you can track the shipment very easily and conveniently. If the good is under 45kg or in need urgently, we suggest this way.
  • What forms of payment do you accept?

    We accept TT in advance.

    We are pleased to inform you that we accept a variety of payment methods to facilitate your transactions. We honor all major debit and credit cards issued in North America, including but not limited to:
    TT
    Mastercard
    Visa
    American Express (Amex)
    Discover
    PayPal

    For transactions exceeding $5,000 USD, we also accommodate payments via bank/wire transfers and cheques to provide additional convenience.
  • How can I get a sample? And what’s your sample policy?

    If you just need similar sample for quality evaluation, we can send our catalog or brochure to you directly.
    If you need a sample according to your actual sample, Please send your actual sample to us, We can make one and send to you.
    If you need sample of your own design, Please provide the infomations with below details included:

    1> Material
    2> Dimension
    3> Parameters
    4> Technics / special requiremnet.

    With above information, we will advise quotation for your approval. Upon receipt of your confirmation, we would process sample immediately. Normal products takes around 7 days, others 10~15 days if more technics is requested. Then we send actual sample out if scanned copy was approved ok.
    According to our sample policy, the freight should be afforded by customers. So a collect account is needed before that if you have any cooperated courier.
  • What types/styles of packaging do you offer?

    We offers an extended line of packaging options. Within these packaging lines, we also have an array of styles to serve all concerns and packaging needs you may have.

    Here are the lines of packaging we currently offer:

    Folding Carton
    Corrugated
    Rigid
    Bags
    Inserts
    Labels & Stickers

TECHNICAL FAQ

  • Can you supply tools with special tolerance for API threads?

    Yes, we can produce taps and thread mills to API, NPT, and BSPT standards.
  • Do you offer special coatings for corrosion resistance?

    CrN and AlCrN coatings provide excellent corrosion protection and low friction.
  • What is the maximum thread size you can tap?

    We manufacture taps up to M60. For larger sizes, we recommend thread milling.
  • Can you provide certification for material traceability?

    Yes, we supply material certificates and heat treatment reports for medical-grade tools.
  • What coating is best for medical stainless steel?

    TiAlN or CrN. Avoid TiN because it may cause built-up edge.
  • Do you offer custom taps for conical threads?

    Yes, we manufacture custom thread forms including bone screw threads. Please provide your drawing.
  • Can you customize micro end mills with special corner radius?

    Yes, we can produce end mills from 0.3mm diameter with custom radii.
  • Do you recommend oil or air cooling for micro drilling?

    Oil mist or minimum quantity lubrication (MQL) is best for heat dissipation and chip removal.
  • What is the smallest tap size you offer?

    We manufacture taps down to M0.8×0.2.
  • Do you offer custom radius on ball nose end mills?

    Yes, we can produce any radius from R0.1 to R10. Please provide your drawing.
  • How to prevent tap breakage in deep blind holes (depth >2.5×D)?

    Use spiral flute taps with increased core thickness and peck tapping cycles. Reduce speed by 20–30%.
  • Can I use the same end mill for both roughing and finishing?

    It is recommended to use different tools – a 4-flute for roughing and a 2-flute with smaller stepover for finishing.
  • Can you customize taps with special thread tolerance (e.g., 6HX)?

    Yes, we accept custom tolerance classes and non-standard thread forms.
  • What drill point angle is best for automotive steel?

    140° split point provides better centering and reduces thrust force, ideal for high-strength steel.
  • Do you offer special taps for CGI (compact graphite iron)?

    Yes. We recommend HSSE-PM taps with a modified geometry and TiAlN coating for CGI.
  • How to choose coating for general machining?

    TiN for general steel; TiAlN for stainless and high-temperature alloys; uncoated for aluminum and cast iron.
  • Can I use the same drill for both through holes and blind holes?

    Yes, but chip evacuation differs. For blind holes, use a drill with a shorter flute length or peck drilling cycle.
  • What is the difference between HSS and HSSE taps?

    HSSE contains 5–8% cobalt, offering higher heat resistance and wear resistance for harder materials.
  • What are the Advantages of Ball Nose End Mills ?

    Smooth Contouring: The rounded tip is perfect for creating smooth, contoured surfaces, making them ideal for 3D machining and sculpting.
    Reduced Tool Marks: The geometry of ball nose end mills minimizes tool marks, resulting in a better surface finish.
    Versatility: Suitable for a wide range of materials and applications, including both roughing and finishing operations.
    Enhanced Tool Life: Coatings and the appropriate choice of material extend the tool life, especially when machining hard materials.
    Complex Geometries: Ideal for machining complex shapes, contours, and intricate details that are not possible with flat-end mills.
  • What are the characteristics of Ball Nose End Mills ?

    Ball nose end mills, also known as ball end mills, are specialized cutting tools used in milling machines and machining centers for complex and detailed machining tasks. They have a hemispherical cutting tip, which makes them ideal for contouring, profiling, and 3D surface machining.
    The defining feature of ball nose end mills is their rounded, ball-shaped cutting end, which allows for smooth, curved cuts and contours.
    Like other end mills, ball nose end mills typically have helical flutes that aid in chip removal and provide smoother cutting action.
    They are made from high-speed steel (HSS), carbide, cobalt, and other materials to suit different machining requirements.
    These end mills often come with coatings such as titanium nitride (TiN), titanium carbonitride (TiCN), or aluminum titanium nitride (AlTiN) to enhance performance and extend tool life.
    Available in various shank types, including straight shanks and taper shanks, to fit different machine tool holders.
  • What are the Advantages of Flat-end Milling Cutter ?

    Versatility: Flat-end milling cutters can perform a wide range of milling operations, making them versatile tools in a machining shop.
    Precision: The flat cutting edge provides high precision in creating flat surfaces and sharp corners, essential for detailed and accurate machining tasks.
    Smooth Finish: Helical flutes and sharp cutting edges contribute to a smoother finish on the machined surfaces.
    Efficiency: The design allows for efficient material removal, improving productivity in milling operations.
    Customization: Available in various sizes and lengths, they can be selected or customized based on specific machining requirements.
  • What are the tips when using Flat-end Milling Cutter?

    Select Appropriate Tool: Choose the right material, size, and coating based on the workpiece material and the specific milling operation.
    Optimal Speed and Feed: Use the recommended cutting speeds and feed rates for the specific end mill and material to achieve the best results.
    Proper Tool Holding: Ensure the end mill is securely clamped in the tool holder to prevent vibration and achieve accurate machining.
    Coolant Use: Utilize appropriate coolants to reduce heat and prolong tool life, especially when machining hard materials.
  • What are the Applications of Flat-end Milling Cutter ?

    Slotting: Creating slots or grooves in the workpiece.
    Profiling: Milling complex shapes and contours.
    Face Milling: Producing flat surfaces on the workpiece.
    Plunging: Drilling operations where the end mill cuts vertically into the material.
    Pocketing: Removing material from within an enclosed area on the workpiece.
    Contour Milling: Creating intricate shapes and patterns on the workpiece.
  • What are the characteristics of Flat-end Milling Cutter ?

    A flat-end milling cutter, also known as an end mill, is a type of cutting tool used in milling machines and machining centers. It is designed to perform a variety of milling operations, such as profiling, slotting, and contouring, with a flat cutting edge that allows for the creation of precise and flat surfaces.
    The primary characteristic of a flat-end milling cutter is its flat bottom edge, which allows for the creation of flat surfaces and sharp corners in the workpiece.
    The cutting edges of flat-end mills are typically helical, which helps in chip removal and provides a smoother cutting action.
    They are made from different materials, including high-speed steel (HSS), carbide, and cobalt, to suit various machining needs and materials.
    Many flat-end mills come with coatings such as titanium nitride (TiN), titanium carbonitride (TiCN), or aluminum titanium nitride (AlTiN) to enhance tool life and performance.
    They are available with different shank types, such as straight shanks and taper shanks, to fit various machine tool holders.
  • What are the Applications of Ball Nose End Mills ?

    3D Surface Milling: Used extensively in mold and die making, aerospace, automotive, and other industries for 3D contouring and surface machining.
    Profile Milling: Creating detailed profiles and complex geometries.
    Finishing Operations: Providing smooth finishes on contoured surfaces after roughing operations.
    Engraving: Ideal for detailed engraving tasks due to their precise cutting capability.
    Die Sinking: Used in die-sinking applications where precise and smooth contours are required.
    Complex Cavity Machining: Suitable for machining intricate cavities in molds and dies.
  • What are the tips when using Ball Nose End Mills?

    Select Appropriate Tool: Choose the right ball nose end mill based on the material and the specific milling task. Consider the diameter, length, and material of the end mill.
    Optimal Speed and Feed: Follow the recommended cutting speeds and feed rates for the specific end mill and material to achieve the best results.
    Proper Tool Holding: Ensure the ball nose end mill is securely clamped in the tool holder to prevent vibration and achieve accurate machining.
    Coolant Use: Utilize appropriate coolants to reduce heat and prolong tool life, especially when machining hard materials or performing extended cutting operations.
    Programming Considerations: When using CNC machines, take into account the tool path and programming strategies to optimize the performance of ball nose end mills and achieve the desired surface finish and contour accuracy.

  • What are the types of tapes?

    Classification by Material
    High-Speed Steel (HSS) Taps:

    Suitable for cutting steel, cast iron, and non-ferrous metals.
    Offers good wear resistance and toughness.
    Carbide Taps:

    Ideal for cutting hard and difficult-to-machine materials like stainless steel and titanium alloys.
    Provides high cutting speed and excellent wear resistance.
    Powder Metallurgy Taps:

    Offers performance between HSS and carbide, suitable for high-strength and high-hardness materials.

    Classification by Flute Design
    Straight Flute Taps:

    The most common type, suitable for most materials.
    Can be used for both through-holes and blind holes, but chip removal is not as efficient.
    Spiral Flute Taps:

    Ideal for threading blind holes, especially in soft metals like aluminum and copper.
    The spiral design helps with chip evacuation, preventing clogging.
    Spiral Point Taps:

    Also known as gun taps, best suited for through-holes.
    The spiral point pushes chips forward, allowing for high-efficiency threading.
  • What are the types of Drill Bits?

    By Material:
    High-Speed Steel (HSS) Drill Bits:

    Versatile and suitable for drilling into metal, wood, and plastic.
    Offers a good balance between cost and performance.
    Cobalt Drill Bits:

    Made from an alloy of cobalt and high-speed steel.
    Excellent for drilling hard metals like stainless steel and cast iron.
    Carbide Drill Bits:

    Extremely hard and wear-resistant.
    Ideal for drilling hard materials such as ceramics, composites, and hardened steel.
    Titanium-Coated Drill Bits:

    HSS bits coated with titanium nitride for increased hardness and longevity.
    Suitable for a variety of materials, but the coating can wear off over time.

    By Design:
    Twist Drill Bits.
    Center Drill Bits.
    Indexable U Drills.
    More...
  • What are the types of End Milling Cutter?

    Flat-End Mill:
    Description: Features a flat cutting face.
    Use: Producing flat surfaces, slots, and contours.
    Ball Nose End Mill:
    Description: Has a hemispherical end.
    Use: Creating 3D shapes, contours, and rounded grooves.
    Corner Radius End Mill:
    Description: Combines features of flat-end and ball nose end mills with a rounded edge.
    Use: Reducing tool wear and machining fillets.
  • What are the components of HSS tap?

    High-Speed Steel (HSS) taps are made from a special type of tool steel that is designed to withstand high temperatures and maintain sharpness under demanding conditions.
    The primary components of HSS taps include: Iron (Fe), Carbon (C), Chromium (Cr), Tungsten (W) and/or Molybdenum (Mo), Vanadium (V), Cobalt (Co) or Others(Such as Nickel (Ni), Manganese (Mn), Silicon (Si)).
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